Frequently Asked Questions
Everything you need to know about your Lotto Sport gear and orders.
How do I determine the right size for my Lotto footwear?
We provide a comprehensive size guide on each product page. Since sports performance footwear should fit snugly but comfortably, we recommend measuring your foot in centimeters and comparing it to our size chart for the most accurate fit.
What is your return policy for performance apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, certain items like undergarments or socks cannot be returned unless they are defective.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear sooner for an upcoming match or training session.
Does Lotto Sport provide a warranty on professional equipment?
Yes, all our professional-grade equipment and footwear come with a limited 6-month warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic use.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options to ensure a secure and seamless checkout experience.